Property Manager – Luxury Apartment Community

Location: Saint Petersburg, Florida

Position Overview:

A professionally managed luxury residential community located in beautiful Saint Petersburg, FL is seeking an experienced and result-driven Property Manager to lead the operations. This individual will be responsible for the overall performance of the property, including financial management, resident satisfaction, occupancy, leasing performance, team leadership, and asset preservation. The ideal candidate is a hands-on leader with a strong background in luxury multifamily housing, exceptional customer service skills, and a proven track record of driving operational excellence.

Key Responsibilities:

Property Operations & Leadership

• Oversee the day-to-day operations of the community, ensuring exceptional resident experiences and operational efficiency.

• Lead, mentor, and develop onsite leasing, maintenance, and administrative team members.

• Foster a culture of accountability, customer service, professionalism, and teamwork.

• Ensure compliance with company policies, Fair Housing regulations, and all applicable federal, state, and local laws.

Financial Management

• Manage property financial performance, including budgeting, forecasting, expense control, and revenue growth.

• Analyze monthly financial reports and implement strategies to improve NOI and overall property performance.

• Monitor rent collections, delinquency management, and accounts receivable.

• Identify opportunities to maximize occupancy, rental income, and resident retention.

Leasing & Occupancy

• Partner with the leasing team to achieve occupancy, leasing, and renewal goals.

• Monitor traffic, conversion ratios, lease renewals, and market trends.

• Develop and execute marketing and resident retention strategies.

• Conduct competitive market surveys and recommend pricing adjustments as needed.

Resident Relations

• Deliver a best-in-class resident experience through proactive communication and service excellence.

• Resolve resident concerns and escalated issues in a timely and professional manner.

• Promote resident engagement through community events and retention initiatives.

• Maintain strong resident satisfaction and renewal performance.

Maintenance & Asset Preservation

• Collaborate with the maintenance team to ensure timely completion of service requests and preventative maintenance programs.

• Conduct regular property inspections to maintain luxury community standards.

• Oversee vendor relationships, contracts, and capital improvement projects.

• Ensure curb appeal, amenity spaces, and common areas consistently reflect the property's luxury brand.

Required Qualifications:

·       3–5+ years of multifamily property management experience required.

·       Experience managing Class A or luxury apartment communities preferred.

·       Proven success leading onsite teams and achieving occupancy, revenue, and resident satisfaction goals.

·       Strong financial acumen, including budgeting, forecasting, and expense management.

·       Knowledge of Fair Housing regulations and multifamily compliance requirements.

·       Excellent leadership, communication, and conflict-resolution skills.

·       Proficiency with property management software such as Yardi, Entrata, RealPage, OneSite, or similar platforms.

·       Strong organizational and problem-solving abilities.

·       Bachelor's degree is preferred but not required with relevant experience.

Preferred Qualifications

• Experience managing communities with 200+ units.

• Luxury hospitality, customer service, or high-end residential management experience.

• CAM, CAPS, or other multifamily industry certifications preferred.

Additional Details:

• Competitive salary plus performance-based bonus opportunity.

• Medical, dental, and vision insurance.

• Paid time off and company holidays.

• 401(k) with company match (if applicable).

• Many more perks