Grow Your Vision

Join the team and work on exciting projects in a collaborative environment.

Help Desk Software Support

Responsibilities:

Provide training and assistance to on-site property management teams in Yardi, and other 3rd Party Software Solutions.
Set up new properties in Yardi and assist in training new staff in software functions.
Provide excellent customer support to property management teams in responding to help desk tickets.
Knowledge of using Yardi Client Central case system.
Provide internal support to departments, including accounts payable, accounts receivable, marketing, asset management and property accounting.
Research, procure, and initiate associated license needed for software systems to include:
Bluemoon
NAA
Local Apartment Association
Utility conversions of RealPage and Conservative
Implementation and integration of 3rd party software
Use training and documentation as appropriate to include testing software, data, and report editing.
Proficient in Excel, Word, CSV, and database relationships.
Other related duties and assignments as required.

Help Desk Software Support:

Prior Multi-Family Residential Property Management experience.
Experience with Yardi Voyager 7s in a Helpdesk environment preferred.
Experience with CRM and Rent Café.
Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
Strong ability to work under pressure and independently.
Must be team-oriented and problem solver with strong work ethic.
Strong communication skills, both verbal and written.
Strong attention to detail
Ability to review work for quality and completeness.
Ability to collaborate with internal and external team members.
Priority and meet deadliness skill set required.

Additional Details & Benefits